China mainland

1. Supported Phones? 📱
Most newer iPhones, Google Pixels, and Samsung Galaxy models + other brands support eSIM. Check your phone settings to confirm.

2. Why I Haven’t Received My eSIM Email? 📧
Check your spam/junk folder. If it’s not there, contact us for a resend.

3. Data Calculator? 🧮
Use our Data Calculator tool to estimate how much data you’ll need.

4. When to Install eSIM? 📲
Install before you travel (with WiFi), then turn ON upon arrival (landing).

5. What to Do When You Land? 🛬
Turn ON your eSIM, enable data + roaming, and connect to the local network.

6. Check how much data or days remaining?
The email with the QR code has a unique link you can click to check remaining data and eSIM details.

7. Change My Mind or Travel Plans?
You have 180 days from purchase to use your eSIM, or request a refund for unused eSIMs.

8. What Discounts Do You Provide?
Discounts are available for students, aircrew/seafarers and loyal customers.

9. Do You Provide Physical SIM Cards?
No, we only provide eSIMs.

10. Can I Top Up or Extend My Plan? ⛽
Yes (manual), you can purchase another plan or extension before your current one expires.

11. Can I Share Data (Hotspot/Tethering)? 📶🛜
Yes, majority of eSIMs allow hotspot use. Check plan details to confirm.

12. Can I Use eSIM for Standard Calls and SMS?
No. Our eSIMs are data-only. Use apps like WhatsApp, Messenger or Teams for web calls and texts. However, you can setup to use your home SIM (for std. calls and SMS) and eSIM

13. Can I Have Multiple eSIMs Installed?
Most modern phones support multiple eSIMs. You will need to refer to your phone's documentation.

14. When will my eSIM days start counting?
Starts counting when you land at your destination.

15. What happens if I delete my eSIM by mistake?
You can simply re-scan on the same phone. If it doesn't work or you changed phones - Contact support.

16. Do I need Wi-Fi to activate the eSIM?
Only need Wi-Fi for the install (scan QR) phase. eSIM will auto activate when you land at the destination. Turn ON the eSIM and roaming for the eSIM - Any problems contact support.

👉 For more information, visit our full FAQ section.

1. Fastest Way to Check for eSIM Compatibility?
Dial *#06# - if you see an “EID” number, your device supports eSIM. Some devices may be blocked by carrier locks or firmware.

2. Apple iOS Activation Error
“Unable to Activate” or “Activation Failure” is normal if you try outside your destination country. Connect on arrival or see our guide.

3. My eSIM Isn’t Connecting Abroad
Restart your phone, eSIM selected and ensure roaming is ON. Contact support if still not working.

4. Can I Reinstall My eSIM if Deleted?
Yes, but only on the same phone (cannot be transferred). Contact support for a manual replacement if you get stuck.

5. Will My Number Stay the Same?
Yes, your regular home SIM/eSIM and phone number remain active. The AirSims eSIM only provides travel data (internet).

6. How Do I Remove an eSIM After Travel?
Go to Mobile/Cellular settings and delete the eSIM profile. Depending on the brand and phone you may need to reboot.

7. Does eSIM Work on Smartwatches, iPads, or Laptops? 💻⌚
Yes, on models that support eSIM, but we recommend checking your documentation 1st.

8. Is My eSIM Secure? 🔒
Yes - eSIMs are embedded and non-transferable, harder to lose than physical SIMs and protected by your phone’s security settings.

👉 For more information, visit our full FAQ section.