Our Satisfaction Guarantee

😊 Your Happiness is Our Priority

At AirSims.com.au we’re committed to making sure you’re completely satisfied. If something isn’t right, we’ll fix it - simple as that.

Whether it’s troubleshooting, offering a solution, or a 100% refund, we’re here to make it right for you.

We’re real IT & Comms professionals based in Australia - so you’re in safe hands.

💡 Our Promise to You

We believe in stress-free, reliable service. If we can’t meet your expectations, we’ll work with you to make things better or simply refund you. Just a straightforward resolution.

❤️ No worries, No hassle.

💰 Why a 100% Money-Back Guarantee?

We know tech and network issues can happen. If things go wrong, we don’t want you left stranded or ripped off — that’s not fair to you. 🙂

No store credit/points gimmicks. No jumping through hoops. Easy refunds to your account.

Refunds are usually processed within 2–3 business days back to your original payment method. (⚠️ For your protection and peace of mind, we only refund back to the card or account used to purchase.)

✅ Change of Mind?

No problem! If you no longer need your eSIM, we’ll offer a full refund.

• Purchase made directly through AirSims.com.au
• eSIM hasn’t been activated
• Within 180 days

If your eSIM was activated or used, we’ll review your case and try to find the best solution.

📱 Device Compatibility Issues

If your eSIM isn’t compatible or your phone is locked, we’ll gladly offer a refund.

• eSIM hasn’t been installed or used
• Purchased within 180 days
• Provide a screenshot or phone model details for verification / assistance if you need it.

📶 Connection Issues

If you’re having connectivity problems, try restarting first - this usually fixes things. Check our FAQ and "what to do when I land" for quick solutions too.

Note: Coverage can vary due to local infrastructure or terrain. If issues persist, we’ll consider a full or partial refund depending on the situation.