Why Airsims.com.au Offers Help Desk Support from 9:00 AM to 10:30 PM AEST (And Not 24/7)

At Airsims.com.au, we believe in keeping it real with our customers. You might have noticed our help desk hours are from 9:00 AM to 10:30 PM AEST (Melbourne/Sydney time) — and not 24/7 like some larger providers. (Purchasing eSIMs can be done 24/7)

📅 Help Desk Hours:
🕘 9:00 AM – 10:30 PM AEST (Melbourne/Sydney time)
💬 Contact Us or chat bubble at the bottom right had corner

📅 eSIM Purchasing Hours:
🕘 24 Hours x 7 Days a week (Electronic and Automated)

But there’s a good reason for that. Actually, several.

Here’s why our support model works — and how it means better service, better value, and more trust for you. Read more below ⏬

💡 1. We Pass Cost Savings Back to You

Running a 24/7 contact centre — especially one staffed with real humans — is expensive. Many companies that offer 24/7 support either:

Drastically increase their prices, or
Cut corners by outsourcing to low-cost providers overseas
At worst - some fake it - leaving the customer guessing/stuck on a chat window for hours

At Airsims.com.au, we’ve chosen a different path.
We focus on efficient, in-house support that covers the most important hours — and pass the savings back to you in the form of affordable, transparent pricing on all our eSIM travel plans.

You’re not paying for 3:00 AM overhead you’ll likely never use.

👨💻 2. We Don’t Outsource – Our Team Is Based in Australia

We don’t believe in handing off your questions to a random third-party call centre. All our support is handled by a dedicated Australian-based team who knows the product inside out. If we get stuck or need to research the matter or even escalate to the carriers if need be.

That means:

No script-reading
No overseas handovers
No confusion
Transparent status

Just real help from real humans who care.

🌏 3. Coverage for Most Time Zones Around the World

Our support hours — 9:00 AM to 10:30 PM AEST — are carefully chosen to cover most international time zones, especially during peak travel hours.

Whether you're:

Landing in Tokyo
Settling into a hotel in London
Traveling across Southeast Asia
Or getting ready to fly out of Sydney…

Chances are, we’re awake when you are.
And if you're traveling in a time zone outside of those hours, our quick-response help desk means we'll still get back to you as soon as we're back online — usually first thing in the morning.

✅ 4. Quality Over Quantity – Every Time

We could offer 24/7 support… but not at the same quality.
And for us, quality always wins.

We’d rather give you prompt, knowledgeable help during meaningful hours, than keep you waiting in an overnight queue or connect you with someone who can’t actually solve your issue.

And judging by the feedback from our customers? It’s working.

✈️ We're Built for Travelers – By Travelers, Pilots and real IT professionals

At Airsims.com.au, we're not just selling eSIMs — we're helping you stay connected, safe, and stress-free while you explore the world.
That starts with smart pricing, real support, and honest communication — not smoke and mirrors.

So while we may not be available 24/7, we’re here when it counts, with a team that truly cares about making your travel experience better.

Have a question or need help with your eSIM?
Reach out during our support hours or send us a message anytime — we’ll get back to you as soon as we’re online.

📅 Help Desk Hours:
🕘 9:00 AM – 10:30 PM AEST (Melbourne/Sydney time)
💬 Contact Us or chat bubble at the bottom right had corner

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Quick reference timetable 🕒

City	Time Zone	Support Hours (Local Time)
Melbourne/Sydney	AEST (UTC+10)	9:00 AM – 10:30 PM
Auckland	NZST (UTC+12)	11:00 AM – 1:30 AM
Beijing	CST (UTC+8)	7:00 AM – 8:30 PM
Berlin	CEST (UTC+2)	1:00 AM – 2:30 PM
London	BST (UTC+1)	12:00 AM – 1:30 PM
New York	EDT (UTC-4)	7:00 PM (previous day) – 8:30 AM
Paris	CEST (UTC+2)	1:00 AM – 2:30 PM
San Francisco	PDT (UTC-7)	4:00 PM (previous day) – 5:30 AM
Singapore	SGT (UTC+8)	7:00 AM – 8:30 PM
Tokyo	JST (UTC+9)	8:00 AM – 9:30 PM
Dubai	GST (UTC+4)	3:00 AM – 4:30 PM
Los Angeles	PDT (UTC-7)	4:00 PM (previous day) – 5:30 AM
Mumbai	IST (UTC+5:30)	4:30 AM – 6:00 PM
Cape Town	SAST (UTC+2)	1:00 AM – 2:30 PM
Rio de Janeiro	BRT (UTC-3)	6:00 PM (previous day) – 7:30 AM
Mexico City	CDT (UTC-5)	5:00 PM (previous day) – 6:30 AM
Toronto	EDT (UTC-4)	7:00 PM (previous day) – 8:30 AM
Chicago	CDT (UTC-5)	6:00 PM (previous day) – 7:30 AM
Hong Kong	HKT (UTC+8)	7:00 AM – 8:30 PM
Jakarta	WIB (UTC+7)	6:00 AM – 7:30 PM
Karachi	PKT (UTC+5)	4:00 AM – 5:30 PM
Manila	PHT (UTC+8)	7:00 AM – 8:30 PM
Kuala Lumpur	MYT (UTC+8)	7:00 AM – 8:30 PM
Lagos	WAT (UTC+1)	12:00 AM – 1:30 PM
Mexico City	CDT (UTC-5)	5:00 PM (previous day) – 6:30 AM
Moscow	MSK (UTC+3)	2:00 AM – 3:30 PM
Nairobi	EAT (UTC+3)	2:00 AM – 3:30 PM
San Francisco	PDT (UTC-7)	4:00 PM (previous day) – 5:30 AM
Santiago	CLT (UTC-4)	8:00 PM (previous day) – 9:30 AM
São Paulo	BRT (UTC-3)	8:00 PM (previous day) – 9:30 AM

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Let customers speak for us

from 31 reviews

Perfect!

Ive travelled to Malaysia and Taiwan with Airsims. Very easy connection and good coverage.

Lisa Pang

04/23/2025

Malaysia

Worked well!

ESim worked well. Connected as soon as we got off the ship and had coverage the entire time we were in NZ from Dunedin to the Bay Islands.

ASISH PRASAD

04/22/2025

New Zealand

Works fine downunder

I travel a lot and been using Airsims for data eSIMs and it’s been pretty good. This is my 2nd review. Quick to set up, worked instantly, and I’ve had no issues with speed and coverage everywhere I’ve gone (so far no issues). No weird apps that ask for too much information and control of your phone (I work in cybersec) or annoying setup process, just straight-up data that works. Prices are reasonable and fair, not expensive like some others. Also tried cheaper (and nasty) alternatives and gave me grief. Seems they got the mix of cutting out the nonsense and giving a decent product. It’s simple, does what it says. If it were a clothing brand I’d say it’s like Uniqlo or Toyota car (I was in Japan not too long ago). Also used on my kids iPads without drama.

Marcus Stevenson

Australia

Great travel eSim, good speed and coverage

Travelling to Japan, I bought the eSim a few days before I landed in Japan, works greats with good coverage and speed, excellent price compared to other. I end up buying a second eSim for my partner. Highly recommend it.

Kevin Le

04/19/2025

Japan

Hidden Gem in all the providers

As a regular traveler to Japan and Australia/Asia, I’ve now used the AirSims Japanese eSIM for the fourth time, and I must say, it continues to impress. The coverage has been excellent, particularly in the major cities like Tokyo, Nagoya, Kyoto and Osaka, but also in more regional areas, which I originally worried about. I’ve tried a few competitors in the past, but so far, this one stands out for both performance and value.

What’s even more remarkable is that I’ve also used airsims in other parts of Asia, as well as Australia and New Zealand, and the experience has been consistent. The speed is reliable, and the connection quality is stable, whether I’m urban or exploring more remote areas.

Overall, I think this is a bit of a hidden gem for an eSIM service. For anyone heading to Japan or other destinations in Asia, I recommend giving it a go. Reminds me of Franklin’s, Bi-Lo and Aldi back in the day when I used to live in Australia. Good for less, my partner reckons you are just paying for advertising if you going for the expensive ones. I don’t know, I’m just happy with this one.

04/03/2025

A little slow to connect but worked well.

Initial connection after arrival to Sydney the eSIM seemed not to connect. Tried resetting iPhone and checking settings then just left it alone. About 30 min later it managed to connect and worked well in Sydney, Airlie Beach, Cairns and even when out in the Great Barrier Reef off the coast of Cairns.

03/31/2025

Used this company multiple times

I’ve travelled through Asia and US/Canada and have used airsims on different trips. I have a basic iPhone 13 and very happy. My last trip was to Vietnam to multiple cities with a tour group, my travel buddy had problems with her Vodafone roaming. My airsim had no problem. I like to use Facebook and iMessage to keep in touch with my adult kids. I like Google translate when I travel because I don’t want to be rude or get ripped off. So much yummy food in Vietnam because I can see the review when I am traveling.

Len Mac

03/22/2025

Vietnam

Great travel savings

Had a 3 week Europe trip with my bestie. I bought an Airsim for me and her as a birthday treat. Coverage was good and started working once we’d landed in Paris. We stayed in major cities and it helped us with Google maps and Google translate. Instagram worked great. Was able to upload content without dropouts. Bought some nice cocktails with the money saved. ;) Was recommended by a work colleague.

El C

03/21/2025

Europe and UK (30+ countries)

No frills and no BS

Real easy to use, cheap as chips. No fancy stuff here.

Lachlan T

02/09/2025

Thailand

Very handy and easy

I bought four for my family trip. No issues and decent prices.

Liz G.

China mainland

Easy to use and great coverage

The sims we got for Japan were very easy to use and gave great coverage in the city and in the ski fields. The best value, reliable sims around ( for Japan)

Amelia FOSTER

02/02/2025

Same as the expensive providers

Great value and it worked. Nav and translate worked like a champ. Got the 20GB plan for 2 week trip. 1st time using airsims brand with my iPhone - IDK what else to say - might use it on my future trip to Asia. :P

Joel C.

01/30/2025

Well priced and it works

Easy to use, Pretty cheap and it works. 2nd time customer.

Kellie V.

Competitive, fast, easy and worked perfectly for my trip.

I was recommended this site by a relative and am very pleased with my experience. Ordering my esim was super easy and the QR code came through promptly. It was then simple to add to my phone and was ready to go! I always use esims when travelling and airsims.com.au was so much better than haggling and organising upon arrival at my destination. Price is competitive and I was able to use my data immediately upon landing to get in touch with family and friends, as well as order my transport using apps etc. My travelling companion also ordered here and was equally impressed with how convenient and easy it was. Definitely will be using them again for all my future trips! Thanks guys!

Linda T

01/26/2025

Indonesia (includes Bali)

Good value and works

Gave them a try and works fine on my iPhone 11. Easy to use even for an old fella like me. Price beat is a nice touch, in the end I cannot find elsewhere cheaper.

Graham James

01/23/2025

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