Top-Up eSIM
Running low on data? Here's how to stay connected.
AirSims doesn’t yet support automatic or full self-serve top-ups, but we’ve got two easy ways to keep you going:
Option 1 (most common method):
➡️ Buy a new eSIM and install it - just make sure you're connected to Wi-Fi during setup.
Option 2 (if you are not comfortable with option 1 or the country doesn't support "in-country" installation):
➡️ Get a manual top-up from our team. ⛔ Don’t delete your current eSIM!
ℹ️ Time Expired (expiry date finished) eSIM cannot be topped up or extended.
In this blog, we’ll walk you through Option 2 step-by-step:
- ✅ Purchase a new eSIM for the same country or region, with the amount of data you need.
- ⛔ Do not install the new eSIM.
- ✅ Message us via the chat or contact page and let us know it’s a top-up request.
⚡ To help us process your top-up efficiently, please provide your eSIM ICCID or order number if you have it handy. If not, no worries - we can look it up manually. - 📲 Between 9:00 AM – 10:30 PM Melbourne/Sydney time, our 1st available team member will manually top up your existing eSIM and inform you.
It’s that simple - no need to change settings or reconfigure anything. 👍
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ℹ️ Applies to regular set plans only. Day Pass (Unlimited Plans) cannot be topped up or time extended. Feel free to reach out to support if you need assistance.
